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February 15th, 2007
01:51 pm - Dear Anthem Blue Cross/Blue Shield:
We've never met formally, but I am one of your unfortunate customers. It's not bad enough that you pay rates so low that half the doctors in town refuse to accept your insurance, but you also apparently have to dick around with the claims process and take over six MONTHS to post an EOB showing that you're not going to pay so that I can bill my secondary insurance.
Not to mention that your lovely "MyAnthem" site has been giving up application errors all day, including your "Email us" page which does not load at all. Thanks for giving us a way to contact you via the Internet, rather than having to call the number on our card and wait on hold for forty-seven years.
I appreciate that you try to offer rates low enough so that small businesses and even individuals can, perhaps, afford health insurance (if they're completely healthy, that is). But after spending so much time cleaning up Blue Cross/Blue Shield's horrendous reputation for not paying doctors in a timely manner, one would hope that you'd have things more on the ball by now.
Thanks to you, what would have been a ten-dollar co-pay (had to bothered to send in the EOB SIX MONTHS AGO) with my secondary insurance is now a several hundred dollar bill. Due to working part time, I, like many others I'm sure, can't exactly afford to pull that out of thin air.
FIX your payment and EOB system, for cryin' out loud!
FIX your freakin' website!
And if nothing else, at least FIX your stupid "email us" link or put up an announcement that your site is borked so we don't have to keep reloading all day to see if it's up yet.
No love,
MrsVeteran
P.S. This is in no way directed to the fine people who work in Anthem customer service, all of whom have always been stellar. The hold times and the website are not your fault, and I love all of you madly. I just hate your company right now.
P.P.S. How do you like your Java servlets NOW? I'll bet you wished you'd done the site in LAMP.
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Geesh.
What an unbelievable effin' pain in the arse to deal with.
So sorry you're dealing with that. ::kicks Blue Cross/Blue Shield right in the noots!!:: *hands you my arse-kicking boots* |
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